best of mesa 2021

WHEN ONLY THE BEST IS GOOD ENOUGH

We offer a range of pet services all based in your home
for maximum convenience and your peace of mind.
Our flagship service is our pet sitter service.
Our pet sitter team has won many pet sitter awards,
with many 5-STAR TESTIMONIALS for you to read.
Looking for a pet sitter you can trust?
Congratulations – your search is over

Download your
FREE GUIDE TO HIRING A PROFESSIONAL PET SITTING / DOG WALKING COMPANY
No email required – we just want to help you pick the right sitter for your pets

THE PROUD OWNERS

Liza Bacon
Co-Owner / Pack Leader

From Essex, England I completed almost 30 years as a Police Sergeant in the Metropolitan Police. My last role was concerned with the protection of vulnerable young and elderly citizens in my precinct. Animal crazy, I have been involved in animal rescue all my life, with Rottweilers being my passion. We have two rescue dogs; a Rottie called Bear and a Pit-Bull / Rottie cross called Bobbi.

Tony Bacon
Co-Owner / Alpha Male

Born and raise in London England, I have worked as a Fitness Instructor, a Clinical Hypnotherapist and I served almost 20 years as a Metropolitan Police Officer, with most of my service on the Youth Engagement Team. I worked with young gang members caught up in knife crime. I have a beautiful daughter called Rae, and Rae has two dogs; a Pug called Missy and an Australian Shepherd called River.

River
Silent Partner

Woof

If Your Pet Could Choose They Would Chose Us

Welcome to Critter Caretakers

Multi Award-Winning  Pet Services

Arizona's leading family-owned pet sitting business owned by ex-cops Tony & Liza Bacon. Our main services are:

  • PET SITTING
  • HOUSE SITTING
  • BIRD GROOMING
  • YARD SANITIZING (inc COVID-19)

Critter Caretakers has been awarded the prestigious Best Of Mesa Award year on year since 2014. Although we now cover the whole of the Metropolitan Phoenix area, Critter Caretakers started out in 2010 in Mesa and we have a particularly strong client base there. During this time we have won the Best Of Mesa Pet Services Award every year. In 2019 and in 2020 we were nominated for and won the Best Of Mesa Home Services Awards. In 2020 we also went on to win another Best Of Mesa Award. This makes a total of 10 awards in 8 years! No other pet service has this outstanding community-voted recognition!

CLICK TO CALL
Title

Why Choose Us

Image

100% Satisfaction Guarantee

100% satisfaction guarantee or you money back, for complete peace of mind

Image

No Fines or Fees. Ever.

A fair competitive pricing structure with no fines for cancellations nor fees for last minute requests

Image

Direct Access to the Business Owners

Deal directly with the business owners who answer calls 24/7 to existing clients

Image

Fully Insured, Bonded & Background-Checked

Our reliable and trustworthy team of sitters back each other up in an emergency so your visits are guranteed

Image

Full Report inc Photos for Every Visit

We use the leading Pet Sitting Software to run all of our services on, with a fantastic cell phone app allowing you to book and pay for your schedules online

Vigorous Recruitment Process

We have an ongoing recruitment process as we do not add pet sitters to our team lightly and we never know when and where the diamonds will appear. Candidates submit a resume and a cover letter and must, as a minimum, show us that they are animal lovers, have experienced in a professional animal-related job for a number of years, display an amazing can-do attitude and also be genuinely nice, caring people. We expect our sitters to go above and beyond for our clients.

Having recruited a number of pet sitters to the team over the last few years, experience shows that we need to sift at least 75-100 resumes just to find a candidate with enough potential to be sent a detailed questionnaire. This questionnaire not only asks about the logistics and practicality of the position, and but also requires thought and detailed answers relating to them as a person and how / why they believe they are of a high enough standard to join our multi award-winning team.

Only one candidate in about ten who receive questionnaires are invited to the Interview Stages.

Prior to COVID-19 this stage would have been made up of two interviews. The first would be telephone based and the second would be face-to-face. To protect ourselves, the candidate and clients we have currently changed this to a Skype interview. Our standards are high as we know clients rely on us to put trustworthy pet services providers in to their home whilst you are away. We take that responsibility very seriously and we are proud of our exceptional team of sitters who carry an award-winning level of standards on their shoulders in every home they go in to, and every pet they care for.

Our reputation is on the line whenever one of the team enters a client's home! Whilst the interview itself is fairly informal, we ask detailed questions about work history paid and personal animal-related experience, other interests they have including any voluntary work and also ask question around their suitability for the role, and why they should be considered. So far we have found that only one in every three candidates interviewed reach the desired standards.

Be aware of pet service providers, especially pet sitters, who do not have such a long, vigorous interview process. We hear horror stories almost daily where the pet sitter has neglected their duties which has led to pets going some time without visits, or in worst cases the pets have been injured due to pet sitter neglect. Make sure you ask service providers how they select their team members and also ensure they go through a criminal background check, and that they hold comprehensive insurance and bonding.

We carry out a National Criminal Background Check and Sex Offender Checkshowing felonies, misdemeanors, sex offenses and more at the state and county level. We also obtain results from OFAC, OIG, and terrorist watch-lists.

We use SentryLink to process these checks who, since 2001, have been leaders in provided background checks and employment screening for companies and consumers around the country.

Includes commercial general liability coverage:$1,000,000 per occurrence, up to $2,000,000 annually for bodily injury, property damage, personal injury, advertising injury, products, and completed operations

  • $100,000 annually for damage to premises rented to you
  • $15,000 per occurrence, up to $30,000 annually for pets lost, stolen, injured, or killed in your care
  • $1,000 per occurrence, up to $5,000 annually for vet expenses regardless of negligence
  • $2,000 annually for lost keys and re-keying of customers homes
  • $5,000 annually for medical expenses


Critter Caretakers use Pet Sitters Associates who offer membership benefits that include pet business insurance administered by RPS Eau Claire and underwritten by an AM Best rated: A (Excellent) Insurance Company.

Always make sure the providers of your pet services don’t just claim they have insurance in place; always check it is up to date and covers the pet services provider who actually provides the pet services in your home (ie it doesn’t just cover the owner).

Many businesses claim to have insurance, but in fact they do not or it is out of date, and you will not be covered for any of the above should an incident occur. Of course, when using young people and hobbyists to save a few dollars, they will not be covered as only professional businesses pay for this coverage to give their clients peace of mind.

First of all, make sure you understand what 'bonding' is, as most people have heard of it but do not know what it covers. Bonding is a type of insurance; it protects business owners from Independent Contractor theft and also compensates the client in cases of property loss caused by the IC.

Ideally the providers of pet services always perform ethically and with non-negotiable integrity. However, there may be one who breaks the company's and client's trust, acts unethically and steals from one of our clients.
To put in simpler terms, should we put a provider of pet services in your home and they go on to steal from you, Critter Caretakers can claim against this bond to replace the item(s), or give you the cash equivalent value.

To say this will never happen may be the stance you would expect from a business, but we believe this is naive and not honest in itself. To prepare for such an incident shows a much better attitude by a business and shows they truly care for their clients and their client's property.

Each IC working with Critter Caretakers must pay for their own Theft Bond. This, along with carrying suitable levels of insurance, is a condition of their contract with us.
Critter Caretakers use Pet Sitters Associates who offer membership benefits that include pet business insurance administered by RPS Eau Claire and underwritten by an AM Best rated: A (Excellent) Insurance Company.

This coverage provides $10,000 per occurrence or $25,000 of insurance coverage annually for the theft, breakage, and mysterious disappearance of the personal property of the pet owner while under the care of the owners and the independent contractors. This does not include the loss of the pet itself as that is already covered in the General Liability Insurance. This additional coverage covers for loss, damage, or theft of the owner’s personal property.

Always make sure the providers of your pet services don’t just claim they have bonding in place; always check it is up to date and covers the pet services provider who actually provides the pet services in your home (ie it doesn’t just cover the owner). Many businesses claim to have bonding, but in fact they do not or it is out of date, and you will not be covered for any of the above should an incident occur.

Of course, using young people and hobbyists, they will never be covered as only professional business pay for this coverage to give their clients peace of mind.

Quick Contact Form

    How It Works

    Become one of our valued clients

    Multi Award-Winning Team

    Our Testimonials

    Our Awards

    10 Awards in 8 Years Including 3 Best Pet Services & 2 Best Home Services

    Latest Post

    Newsletter

    Join our mailing list for a regular newsletter & SPECIAL OFFERS

      Our Faq

      • Rover.com is an international service with a very limited recruitment process – they used to boast only signing up one in five applicants as the other four were not deemed suitable. At Critter Caretakers we go through between 75-100 before we send a detailed questionnaire, then one in ten get an interview, then one in three get a ‘job offer’. I cannot imagine having to work with one in every five resumes I see.
      • Don’t take my word for it, have a look at SiteJabber.com. From their About Us section; “Sitejabber is the leading destination for customer ratings and reviews of businesses. Consumers find ratings and read reviews to ensure they buy from the best companies. Consumers can also get answers to questions from other customers and the business itself. After a purchase, consumers can leave their own feedback and get help resolving any issues that might arise.”
      • As you can see by clicking HERE “Rover has a consumer rating of 1.35 stars from 251 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Rover most frequently mention pet sitter, customer service and next day problems.”
      • We are not saying that all sitters on Rover.com and other similar websites are bad. We are saying that we have never had a review lower than 5 Stars, our recruitment process is far more vigorous than any other provider that we know, we have won many awards over many years and that we as owners are reliable, trustworthy, will be there for you if any issues arise and will act with nothing less than 100% integrity. We know there are some great sitters out there, and one or two of these worked for Rover for a while when they left us due to them relocating. The difficulty is in finding the good ones when they all sound great at the Meet and Greet, and you don’t truly know who is in your home until you are gone, by which time it is too late, with very little or no support from Rover themselves.
      • Yes, you will save money with Rover.com and similar international databases and service providers, but will you have total peace of mind? You only save money until something goes wrong, then the return flight, the medical fees, the scramble to find another sitter without meeting them, the pain and worry of an injured, ill or lost dogs just isn’t worth the pennies you saved.

      • The hobbyist is usually a well-meaning local person who thought Pet Sitting Would be an easy way to make some extra money. They will not be inured, bonded nor will they be background checked, unless you do this yourself. Do you have a secondary plan should they not turn up? Do they have resilience with a team around them should they have a genuine emergency and not be able to visit your pets? How well do you really know them considering you are trusting them with not only the health and wellbeing of your pets but also the security of you home?
      • We occasionally lose clients to 13 year old girls whose parents insist are responsible as they have had a pet for 2 minutes. This option is really cheap, until something goes wrong. Illness or injury to your pet? What will this child do? Can they drive them to the vet? Nope, you will now be reliable upon their uninsured parents to do right by you. Will they turn up, will they stay for long, will they snoop around, will they take or damage something. They are too young for insurance and bonding and again, do you really want a 13 year old to be responsible for the health and wellbeing of your pets and also the security of you home?
      • Yes, you will save money with local kids or hobbyists, but will you have total peace of mind? You only save money until something goes wrong, then the return flight, the medical fees, the scramble to find another sitter without meeting them, the pain and worry of an injured, ill or lost dog just isn’t worth the pennies you saved.

      • We strive to be the best, high-end pet service provider across Arizona.
      • Our regular visit time is 45 minute – most pet sitters only offer 30 minutes which work out much more expensive, and often a third less fussing time for your pets.
      • We are multi award-winning, year on year since 2013 through community-voted Best of Mesa Awards for Best Pet Services and Best Home Services.
      • We have many, many 5 star reviews on Google, Yelp, Facebook and on our website.
      • We do not charge our clients hidden fees such as Late Notice Request Fees or Cancelation Fees like many other pet sitting providers.
      • We answer our phone 24 hours a day, 7 days a week, 365 days a year.
      • No quibble, money-back satisfaction guarantee if we do not address your concerns to your liking.

      Try us once, we literarily GUARANTEE you will not be disappointed!

      Of course! You get assigned a primary sitter and they will be your go to sitter for every schedule. We may introduce to you a Secondary Sitter should there be any issues with your Primary being able to cover your entire schedule.

      Once you have completed your Time to Pet profile and submitted you schedule request (we need all of this to be completed so we can assign the best sitter to you with availability based on your requirements and dates) we then ask you Primary Sitter to reach out and organize a mutually-convenient time to meet. The sitter will be with you for around 30 minutes during which time you and your pets get to meet her, nd also allow your sitter to get to know you and your pets. The information you ave entered on to Time to Pet will form the basis of the meeting to ensure you have everything covered, and the sitter is aware of all of your needs.

      Once expectation levels have been set on both sides and the Meet and Greet is completed, you confirm with Liza that you are happy to use Critter Caretakers. Up to this point, no money has been asked of you. Then, at that time, or seven days before the start of your schedule, whichever is sooner, payment becomes due.