If you’re not happy for any reason with how a visit went, Critter Caretakers will refund the cost of that visit. As simple as that. In some cases, although the client was ultimately happy, if the service didn’t run as smoothly as it could have done, Critter Caretakers may decide to refund the fee just because the visit wasn’t completed to the high standards we strive for. Often, the reason for this is out of our control (ie emergency at a previous visit so unable to attend during the allotted time window) but consideration will be given to refund any fee any time your peace of mind may have been negatively affected. This refund will be by way of credit on file for future bookings.

Critter Caretakers is a family run business, owned by husband and wife Tony and Liza Bacon. Liza is responsible for talking to new and existing clients, and scheduling. Liza answers the business phone 24/7/365. This is for new inquires which highlights we are serious and want your business. It is also for existing clients, who may have a concern keeping them up at night, or they may be an international business traveller or on vacation in a different time zone.

Why wait to get peace of mind when you can get the business owner straight away? Tony is responsible for marketing and building our network of contacts. Liza always answers the main business number 480.553.0105. Tony is available on 480.925.8617 during business hours.

Liza served for the Metropolitan Police for 28 years, Tony served 16 years. You can trust them and the carefully selected team members they chose to represent their business in your house and with your pets.

Not only do you have unlimited access to Liza on the phone, you will also get a visit from Tony before your first schedule. This way you can put a face to the name, the person is ultimately responsible for your pets and your home, and get to speak to him about any issues or concerns you may have prior to meeting your Primary Sitter. Remember, although it may not be Tony or Liza who complete your visits, you are and will remain a Critter Caretaker Client so you know all inquiries can come to us and we will do everything we can to ensure fulfill your request for your peace of mind.

This is a big one! Most if not all pet sitting businesses will happily fine you for cancelations. This is often something like 50% for up to one week before the start, 100% if you cancel within a week of the start. They will also charge you additional fees if you have a last minute request.

Critter Caretakers does not do this. We Never Fine Our Clients Or Charge Extra Fees.

If you have to cancel, it is probably not your fault and you are probably losing money somewhere else already (airlines, hotels etc). You are probably disappointed you are no longer going away. The last thing you need is for your pet sitter to be rewarded financially for your loss and disappointment.

Similarly if you need a last minute schedule it is likely due to an emergency in your life, or an important business meeting you have to get to and it would be wrong for your pet sitter to profit from this in any way.

You can now relax. you have found a pet sitting service who will not profit from you situation. Critter Caretakers will only charge you for the services they complete to a standard you are happy with (don’t forget about our Satisfaction Guarantee). If you have paid for services you no longer require for whatever reason they will be held on file and used towards your next booking.

Always, always, always check the cancellation and booking policy for anything outside the norm! Some pet sitting businesses make many hundreds of dollars every month for services they do not complete. That doesn’t feel right to us, does it feel right to you?

We want to show you are are serious for your business and will go further for you than any other pet sitter to get it. We know we will offer you a great service, but you don’t know that until you trust us with your first booking. We want to blow you away with what we offer, with the level of client care, the high standard of our sitters, the money-back satisfaction guarantee etc. We also want to ensure you and your pets are safe in their rear yard. 24/7 response. A+ Rating with the Better Business Bureau. We promise to give you complete peace of mind for every visit or we’ll give you a full refund.

Since 2014, Critter Caretakers has been awarded the prestigious Best Of Mesa Award year on year. Although we now cover the whole of the Metropolitan Phoenix area, Critter Caretakers started out in 2010 in Mesa and we have a particularly strong client base there. During this time we have won the Best Of Mesa Pet Services Award every year, and in 2019 and in 2020 we were also nominated for and won the Best Of Mesa Home Services Awards. This makes a total of 9 awards in 7 years, and counting!

Considering large businesses such as multi-million dollar kennels and retail stores like PetSmart are also nominated, the awards mean so much to Critter Caretakers as it is your community who have spoken!

We get 5-star reviews on many social media platforms and on our website, and on this testimonial page I also post comments the clients leave for our sitters on a daily basis.

Based on your time speaking with Liza and your Initial Meeting with Tony, Critter Caretakers then select the best member of the team for you based on a number of factors. This Caretaker will become your Primary Sitter who is initially assigned whenever possible for all of your requests. You then meet this sitter at your home during your Free Meet & Greet which allows you to meet them, and for them to meet you and your crew. You then report back to Liza or Tony to confirm if you are happy for them to be your go to Caretaker. There is no financial commitment to you until you have had this Meet & Greet and you are happy with your new sitter.

Whilst we always turn to the Primary Sitter first for new schedules, there will be times when they are not available, whether this is for time off, sickness, some kind of emergency etc. Although this is rare, especially if you book early, it does happen. Not to worry, Critter Caretakers will assign a secondary sitter to you. If time permits, you will get a Free Meet & Greet with them too and this secondary will always be in reserve, ready, willing and able to jump in for some or all of your schedule which your Primary cannot complete.

If for some unlikely reason neither your Primary and Secondary sitters are available, we could either send a third round to you or Tony will cover the visit, having already met you and your extended family. Whichever path we chose, know we have the resilience to cover any schedules you send to us, even at short notice. This is not the case with many other pet sitters and is one of the main advantages that Critter Caretakers offers you for your complete peace of mind.

All of our sitters are fully insured, bonded and background checked. They are animal-lovers, go above and beyond for each of our clients, and are genuinely nice people!

The best Pet Sitting Software on the market is Time to Pet. This is the software we have. It can be used on your computer, laptop or tablet, plus it has a fantastic app for you to use on your cell. You can book and pay for schedules, send massages to your sitters, and private messages to Tony and Liza. You also get a full report with updates and photos at the end of every visit. We also have GPS technology to pinpoint where and when your sitters book on and off from your visit.

We’ll talk you through your first booking, then you are free to schedule online through Time to Pet, on your computer or cell, whenever you need. You can pay using all major credit and debit cards, including American Express, Discovery and Gift Cards, quickly and easily. You can also add a tip on for your sitter at this stage if you choose.

But if this technology isn’t for you just give Liza a call. She will set your schedule and you can just send us a check in the mail!

The great thing about having a large service area is even when a client moves, we may still be able to offer them our high quality service through other sitters on the team. We cover the whole Phoenix Metropolitan area. That basically covers from Surprise in the West, through Phoenix and over to Apache Junction to the East. We go as far north as Deer Valley, Paradise Valley and Peoria, and down south to Queen Creek and, soon, San Tan Valley.

All towns and cities within this area can be covered so even if I haven’t listed your location off, give us a call – it is likely that we can help you!

It also means that if any of your friends or family live in this wide area, you can earn from referring them to us!

You can follow us on Facebook (day-to-day posts about the business), Instagram (great photos of our pet clients who have joined the Critter Caretaker family), Twitter (views and opinions about all things pets), LinkedIn (professional business relationships), YouTube (videos created for use on our website such as Pet Sitter Profiles and FAQs) and our blogs (interesting and informative articles on pets and pet services). We are also on Yelp with many 5-star reviews, and Google My Business (where, yes, you’ll find many more 5-star reviews!).

Make sure you follow us on any channel you are on as we often post Special Offers unique to specific social media platforms – make sure you don’t miss out!

As a small business we love getting new clients. We thrive on it, it’s how we grow. We want to show you how important new business is to us that we will give you an incredibly generous $75 referral Thank You for each client you refer, and we will give them a $25 Welcome bonus too. Fees will be kept on file as credit towards future bookings, new clients must spend at least $100 to qualify and both payments are are awarded on completion of the new client’s schedule. No charity payments or Military discounts are payable on referrals.If you ave any questions, or referrals, please ask!.