Welcome to

Critter Caretakers Pet Services

As the leading, multi award-winning pet services provider in Arizona, Critter Caretakers offer a range of high-end, pet-related services. We are the largest, fastest growing and most trusted pet sitters across Arizona, with Pet Sitters in Surprise and surrounding cities in the West Valley, and from Phoenix across to Apache Junction in the East. Our highly experienced team of animal-loving professionals have a positive, can-do attitude providing unrivaled levels client service which gives you total peace of mind whilst your pets are in our care. Along with our no-quibble money back guarantee, an A+ Better Business Bureau rating and daily updates from your sitter, your search for a company you can trust in your home and with your pets is finally over.

“WHEN ONLY THE BEST IS GOOD ENOUGH”

Our High-End

Pet Services

QUICK CONTACT FORM

Multi Award Winning

Pet Services & Home Services Provider

Why We Don't Offer Pet Boarding

Pets Are Happiest At Home

Their bed, their yard, their toys. Plus we offer home security with regular visits.

No Disruptions In Routine

When you leave it is stressful enough. Keeping their routine the same helps alleviate some of this anxiety.

Daily Reports & Photos

Updates including a personalized report card and photos after every visit

24/7 Contact

Round the clock contact with owners, daily contact with your sitter

No Hidden Fees For Cuddles Or Treats

Our prices include treats and unlimited cuddles and playtime. Plus the cost of pet sitting is usually very similar to boarding.

No Risk of Disease or Injury From Other Pets

Expensive vaccinations are often needed. Why expose your pets to risk of harm if it could be avoided?

5.0
Based on 23 reviews
5.0
Based on 2 reviews
4.5
Based on 17 reviews
kevin ferrera
kevin ferrera
18:15 01 Sep 17
We have been using Dawn and Melissa for almost a year now and have always found them to be excellent at looking after our pack. We use them for regular weekly sitting and as well for in-home stays when we travel. We know we can trust that they are in great hands and I know our pack loves them too! Cant say enough good things!
Paul Tolaini
Paul Tolaini
22:57 12 Nov 13
Our pet sitter Ashley did an outstanding job! The daily updates and photos she sent let us know that our three pups were being well taken care of. I would definitely recommend Dawn's to anyone looking for trustworthy, responsible and kind people to look after their pets and homes while they are gone.
Julie Gunderson
Julie Gunderson
20:47 18 Jan 16
I was pleased with the services I received from Dawn of Critter Caretakers. The proof is in the pudding: 1) My kitty-cat was totally relaxed and content when I got home from my two-week vacation, 2) I am calling her again to take care of my cat while I'm out of town. I liked how Dawn left daily dairies of her interactions and observations of my cat. Yes, I would recommend Critter Caretakers to anyone without hesitation.
Tracey Taylor
Tracey Taylor
13:12 17 Oct 13
We have used Critter Caretakers since we moved to Arizona and can not be happier. Dawn is trustworthy, reliable, friendly and loves animals. We always know our pets will be taken looked after with the utmost care and love. We highly recommend her for anyone who wants the best for their pets.
Judith Bowman
Judith Bowman
14:52 07 Aug 13
I have used Critter Caretakers twice since moving to the area last March and just requested Melissa our caretaker again for next week. Melissa is fantastic and Dawn is always very friendly and helpful. Our cats love Melissa and I know they are in good hands from all the pictures and messages she sends every day! Such a relief to know that they are in their own home with a caring person and someone to watch over them and our home! Thank you so much Melissa and Critter Caretakers!
Suzanne Charles
Suzanne Charles
03:57 10 Jun 16
Dawn, Melissa and Nicole have been wonderful to deal with and have taken such good care of my two cats! I love the way they text me everyday with a photo of my cats to let me know how they are doing. They also write notes for each day describing exactly what they did on their daily visits! I would HIGHLY recommend them to anyone who wants their fur kids taken good care of while they are gone!
Kim Cox
Kim Cox
05:12 21 Oct 15
I can't say enough on how happy I am with Critter Caretakers and the love they gave my beloved cat Ellie while we were away. I received daily updates, photos and even a video here and there. I felt very comfortable with staff and loved how quickly they returned my initial emails researching their care programs. We will use them again and again and again. Thank you!!!
Tina Rotier
Tina Rotier
21:43 05 Jul 18
Quality pet sitting service with professional and caring pet sitters. They offer a variety of pet sitting services.
Randi Yob
Randi Yob
18:34 25 Nov 18
Absolutely the best pt sitting service.. Nicole and Dale are great and our kitty babies love them. Going away is stressful when you have pets that you love...but knowing they are in great hands and with people who care and are animal lovers takes that stress away. You get daily pictures and updates which is really nice.. From Vanessa and I... Thank you Critter Caretakers and thank you Nicole and Dale who have taken care of our fur babies. You are the BEST
Gerard Zimmermann
Gerard Zimmermann
11:59 09 Mar 19
We had very good experiences with this company. Dawn is timely and thorough in her responses. Kathy was the main person who took care of our dog and did a great job! We knew she was very well taken care of while we were gone. Thank you!
J C
J C
23:15 02 Jul 18
I have used Critter Caretakers Pet Sitting services several times to look after my pug, cat, and two pet rats while I have been away. I have been absolutely amazed at the outstanding care that all of my pets have received every time. Dawn, the owner, and Melissa, our pet caretaker, are both very friendly, professional, and have a love for animals that is evident in their superior service. It is wonderful to travel and to know that all of my animals are staying in the comfort of their home, and being taken care of by a team that is compassionate about animals. Each time I'm away, I get text messages and photos of my animals to let me know how they are doing, which is a great treat. Also, Melissa writes detailed notes about each visit, which are left for me when I return home, so I am informed about what happened while I was away. If you need professional, high quality, compassionate, worry-free pet sitting services, I highly recommend CCPS!
Stephanie Carver
Stephanie Carver
00:15 28 Jan 14
This was our first time using Dawn with Critter Caretakers and boy were we impressed! We have 4 cats & 3 dogs plus a stray that we feed, she took such good care of all of them. From the first meeting I could see she was very professional and really loved her job. She sent us text & pictures daily plus left a nicely detailed diary of their daily antics too! I really feel lucky to have found Dawn as I have used a few other companies in the past and none can stand up to her expertise! It's such a good feeling to be able to go on a vacation knowing I don't have to worry about our fur kids. I will be using her for all our travels in the future. Thanks Dawn you are #1 in my book!
Linda Mayer
Linda Mayer
13:33 02 Aug 13
Our regular petsitter had a personal emergency less than two days before we were to leave on an 8 day vacation, so I called Critter Caretakers to see if...
Sherri G.
Sherri G.
13:47 29 May 19
Good service and fair prices. Each caretaker does a great job of keeping you informed of your pets well being during every visit via text or email. Very...
Greg L.
Greg L.
18:55 07 Oct 17
Wonderful company, wonderful staff! I always recommend them!
Sabrina Harwell
Sabrina Harwell
21:16 01 Mar 16
Amazing experience! My husband and I had not gone on vacation in years, and when we had the opportunity to go visit family we were excited. Except we...
Disa W.
Disa W.
06:50 16 Aug 18
I've been using Dawn at Critter Caretakers for about a year. She is very professional and very caring. She came to my house to meet my labs and they both really liked her. She wrote down notes I gave her and didn't need to go over any details with her again. She is always in communication with me whether it's email or her sending me a text when she is visiting with the dogs. She doesn't even mind having to towel off the dogs when they go in the pool during her visits! She is also very cautious and makes sure doors are locked and things are left in the same manner and always has en eye out for her clients. Her detailed notes after visits are very helpful and you can tell how much fun she has with the animals and how much she cares about them. I've had her over for daily visits as well as stay overnight. I would highly recommend Dawn to anyone looking for quality service!
Kelly Webb
Kelly Webb
16:44 13 Sep 13
Randi took excellent care of our kitties. We received texts with pictures and updates every day. Our babies got everything they needed and lots of love. We will definitely be using Critter Caretakers again!
Laura Sedberry
Laura Sedberry
03:22 13 Jan 17
paco Ruiz
paco Ruiz
08:26 10 Dec 17
I can't say enough about these guys!! They are the BEST!!! We had them check on our cat while we were away for the summer. They came in daily and and took the time making sure our cat had plenty of attention and love. They truly love their job and it shows. I'm so happy that I found them and will be using them again and again.
George england
George england
04:19 17 Nov 19
Dawn & Nikki are fantastic. My wife and i spent a week in Jamaica in March and they took care of our 2 dogs the entire time. They both went above and beyond by checking the mail & wrote a detailed diary everyday we were gone. Dont waste your time calling anyone else!
Rick Olson
Rick Olson
17:01 17 Jul 17
My husband and I have always left our pets with family members because we don't trust just anyone to the care of our pets. When my mother passed away, all of our family members including ourselves had to travel out of state. We chose to use Dawn and we could not have been happier. She sent text messages and adorable pictures of our pets to let us know that they were o.k. Upon our return home we found 4 (yes I said 4) schnauzers that were happy, with no stress, and no destruction to our house. I would highly recommend Critter Caretakers Pet Sitting for your pet sitting needs. You can travel feeling relieved that your pets are in good hands. Thanks Dawn.
Melissa Linner
Melissa Linner
02:35 02 Aug 13
I adore Critter Caretakers Pet Sitting! As a nurse who works 13 hour days, I had difficulty making sure that my pets were secure and happy while I was out of the house. Yvonne my daily pet sitter was amazing! I was a client for over 2 years with them, and they took great care of my fur babies. I always received a text telling me how the dogs' days went, and who wanted the most attention that day. My dogs ranged from senior citizen dogs on hospice to a young Pitt Bull. Always gracious and kind, the crew for Critter Caretakers truly cared for my animals like they were family. They kept my home secure and even when the animals had accidents they cleaned up the problem and made sure the dogs were happy and clean when they left. I would not hesitate to use them for all and any pet sitting needs!
Angela Smith
Angela Smith
00:25 26 May 18
Chris Hallgren
Chris Hallgren
17:01 05 Aug 13
We recently had the opportunity to contract with Critter Caretakers Pet Sitting to watch our sweet kitty for an extended period of time. During my first conversation with Dawn, I knew that this business was different from all of the others others and truly professional and caring. We were gone for about 3 weeks and needed to know that our sweet pet and home would be in good hands. We had two wonderful sitters who alternated in our pet's care. They were professional, caring, kind and loving toward our girl. They kept in touch with us daily and when a concern came up, got our permission and took our girl to the vet to get her treatment. We talked with our kitty one evening which was fun for us and for her and very reassuring! It was so good to hear her meows of happiness. We would not hesitate to recommend this service to anyone needing reliable and loving pet and home care. We had no worries about our home and full trust in their watchful eyes over our kitty and our home. We were able to enjoy our trip knowing that caring professionals were taking care of the home front. We also had detailed notes of each visit and daily text photos and messages which were so helpful and reassuring. They brought in our mail, took care of our trash and recycling, and ensured that our lights were turned on and off. Feel free to call Dawn for our number if you have any questions or would like our personal recommendation for your pet. We were brand new to this area and so grateful to have found Critter Caretakers Pet Sitting. We believe that they are the best!
Janet Faubion
Janet Faubion
17:47 16 Nov 15
I can't begin to express how happy I am with Critter Caretakers! Dawn and Christine took the time to come over and meet my cats and thoroughly explain their policies before I left on vacation. My cats can be very finicky about strangers, especially my Maine Coon. I've had cat sitters who said they never saw him the entire time they came in and only knew he was eating because his food always disappeared. But he and my other cat came right out to meet Dawn and Christine and made friends with them from the start. I was gone 11days and Christine and Dawn took turns sending me daily emails with pictures of my kitties. Such contact is tremendously reassuring when you are away from the pets you love. In addition to simply feeding and cleaning litter boxes, they took time to play with my kitties and also left detailed daily notes summarizing each of their visits. I think Clio (my tabby) has spent the morning today looking for Dawn and wondering why she hasn't come to play. (Apparently my "play" attempts don't measure up. LOL!)Thank you, Critter Caretakers! You are my "go to" pet sitters from here on out.
Joyce DiPastena
Joyce DiPastena
19:57 03 Aug 13

A Professional

Team Of Pet Sitters

We are incredibly proud of our team of award-winning pet sitters. We go through over 100 resumes for each new member; animal lovers, can-do attitude, trustworthy. We find the best out there so you don’t have to.
We trust them in your home & with your pets so you have complete peace of mind. Fully background check, insured, bonded and genuinely nice people.

Meet The Team
14
Number of Caretakers
604
Active clients on file
709 (JULY 2019)
Most visits in one month
2301
Visits since April 1st 2019

Tony & Liza

The Proud Owners

LIZA BACON

“From Essex, England I completed 30 years as a Police Sergeant in the Metropolitan Police. My last role was concerned with the protection of vulnerable young and elderly citizens in my precinct. Animal crazy, I have been involved in animal rescue all my life, with Rottweilers being my passion. We have two rescue dogs; a Rottie called Bear and a Pit-Bull / Rottie cross called Bobbi.

tony and bear rottie
liza and hope mastiff

TONY BACON

“I was born and raise in London England. In the past I have worked as a Fitness Instructor, a Clinical Hypnotherapist and I served 15 years as a Metropolitan Police Officer, with most of my service on the Youth Engagement Team. I worked with young people in London caught up in knife crime for my last 8 years. I have a beautiful daughter called Rae, and Rae has two dogs; a Pug called Missy and an Australian Shepherd called River.

 

 

 

 

 

 

   

 

 

 

     Tony and Liza have a combined 45 years experience with the Metropolitan Police in London.

     You can trust them in your home and with your pets.

     Integrity is non-negotiable.

 

     

Advanced Pet Sitting Software & App

Time to Pet

Pet Services Software

Clients love the service we provide. Time To Pet helps them love the experience of booking visits too. Clients can update their info, request services and make payments directly from the Client App or the Client Portal. They also get real-time updates, pictures and visit report cards after each event, for total peace of mind. When only the best is good enough.

Log In Create Account Find Out More

Download the app now

DOWNLOAD APP STORE DOWNLOAD GOOGLE PLAY

Critter Caretakers

If your pets could choose, they would choose us

Make Contact With Us

Call, email, form entry, chat; whatever you prefer Liza or Tony will be ready to talk with you

TOTAL PEACE OF MIND

We answer all your questions so you have confidence enough to book a schedule

ACTIVATE YOUR TIME TO PET PROFILE

Enter all of your information on our TP software, and submit your schedule

WE FIND YOU A GREAT SITTER

They will make direct contact to organize your free Meet and Greet. Then you're good to go!

NEXT TIME YOU BOOK

You simply go on to your Time to Pet profile and schedule online

Awesome

Referral Reward Program

Critter Caretakers was formed in 2012, and has grown from strength to strength through existing clients rebooking and those clients referring us to their friends, family and work colleagues. We now have a referral scheme in place in which you can earn up to $50 for every new client you send to us.
Ask for more information when you have someone to refer to us.
It’s our way of saying thank you. CLICK HERE to find out more.

For Your Peace of Mind All Our Sitters Are Subject to the Following:

Subject to a Rigorous Recruitment Process

Although we have an ongoing recruitment process, we do not add sitters to our team lightly. They have to be animal lovers, experienced in a professional animal-related job for a number of years, have an amazing can-do attitude and also be genuinely nice, caring people.

Having recruited a number of sitters in to the team now, experience shows that we need to sift at least 75 resumes to find a candidate to interview. Then only one in five are selected after interview.

Be wary of businesses who cannot quote you figures like ours. Our standards are high as we know you want to trust us to put trustworthy sitters in to your home to look after your pets whilst you are away. We take that responsibility very seriously and we are proud that we have an exceptional team of sitters who carry our award winning reputation on their shoulders in every home they go in to.

“When Only the Best is Good Enough”

A THOROUGH CRIMINAL BACKGROUND CHECK

We carry out a National Criminal Background Check and Sex Offender Check showing felonies, misdemeanors, sex offenses and more at the state and county level. We also obtain results from OFAC, OIG, and terrorist watch-lists.

We use SentryLink to process these checks who, since 2001, have been leaders in provided background checks and employment screening for companies and consumers around the country.

Hold a Comprehensive Insurance Policy

Includes commercial general liability coverage:

  • $1,000,000 per occurrence, up to $2,000,000 annually for bodily injury, property damage, personal injury, advertising injury, products, and completed operations
  • $100,000 annually for damage to premises rented to you
  • $15,000 per occurrence, up to $30,000 annually for pets lost, stolen, injured, or killed in your care
  • $1,000 per occurrence, up to $5,000 annually for vet expenses regardless of negligence
  • $2,000 annually for lost keys and re-keying of customers homes 
  • $5,000 annually for medical expenses

Critter Caretakers use Pet Sitters Associates who offer membership benefits that include pet business insurance administered by RPS Eau Claire and underwritten by an AM Best rated: A (Excellent) Insurance Company.

Covered with an Employee Theft Bond

Ideally, our sitters always perform ethically and with serious integrity. However, there may be one who breaks company trust, act unethically and steals from one of our clients

Each sitter pays for their own Employee Theft Bond as a condition of their contract with us. Should we put a sitter in your home who steals from you, we can use this bond to instantly replace the item(s) up to a value of $5000.

Clients feel more comfortable using us as we guarantee to protect their money and property during their visit.

We use Tokio Marine HCC  a trusted, leading specialty insurance group with offices in the United States, the United Kingdom, Spain and Ireland, transacting business in approximately 180 countries and underwriting more than 100 classes of specialty insurance. 

Call us today at 480.553.0105 to find out why we are the leading pet services provider in AZ