As the leading, multi award-winning pet services provider in Arizona, Critter Caretakers offer a range of high-end, pet-related services. We are the largest, fastest growing and most trusted pet sitters across Arizona, with Pet Sitters in Surprise and surrounding cities in the West Valley, and from Phoenix across to Apache Junction in the East. Our highly experienced team of animal-loving professionals have a positive, can-do attitude providing unrivaled levels client service which gives you total peace of mind whilst your pets are in our care. Along with our no-quibble money back guarantee, an A+ Better Business Bureau rating and daily updates from your sitter, your search for a company you can trust in your home and with your pets is finally over.
Welcome to
Critter Caretakers Pet Services
Our High-End
Pet Services
QUICK CONTACT FORM
Multi Award Winning
Pet Services & Home Services Provider
Why We Don't Offer Pet Boarding
A Professional
Team Of Pet Sitters
We are incredibly proud of our team of award-winning pet sitters. We go through over 100 resumes for each new member; animal lovers, can-do attitude, trustworthy. We find the best out there so you don’t have to.
We trust them in your home & with your pets so you have complete peace of mind. Fully background check, insured, bonded and genuinely nice people.
Number of Caretakers
Active clients on file
Most visits in one month
Visits since April 1st 2019
Tony & Liza
The Proud Owners
LIZA BACON
“From Essex, England I completed 30 years as a Police Sergeant in the Metropolitan Police. My last role was concerned with the protection of vulnerable young and elderly citizens in my precinct. Animal crazy, I have been involved in animal rescue all my life, with Rottweilers being my passion. We have two rescue dogs; a Rottie called Bear and a Pit-Bull / Rottie cross called Bobbi.
TONY BACON
“I was born and raise in London England. In the past I have worked as a Fitness Instructor, a Clinical Hypnotherapist and I served 15 years as a Metropolitan Police Officer, with most of my service on the Youth Engagement Team. I worked with young people in London caught up in knife crime for my last 8 years. I have a beautiful daughter called Rae, and Rae has two dogs; a Pug called Missy and an Australian Shepherd called River.
Tony and Liza have a combined 45 years experience with the Metropolitan Police in London.
You can trust them in your home and with your pets.
Integrity is non-negotiable.
Advanced Pet Sitting Software & App
Time to Pet
Pet Services Software
Clients love the service we provide. Time To Pet helps them love the experience of booking visits too. Clients can update their info, request services and make payments directly from the Client App or the Client Portal. They also get real-time updates, pictures and visit report cards after each event, for total peace of mind. When only the best is good enough.
Download the app now
Critter Caretakers
If your pets could choose, they would choose us
Make Contact With Us
Call, email, form entry, chat; whatever you prefer Liza or Tony will be ready to talk with you
TOTAL PEACE OF MIND
We answer all your questions so you have confidence enough to book a schedule
ACTIVATE YOUR TIME TO PET PROFILE
Enter all of your information on our TP software, and submit your schedule
WE FIND YOU A GREAT SITTER
They will make direct contact to organize your free Meet and Greet. Then you're good to go!
NEXT TIME YOU BOOK
You simply go on to your Time to Pet profile and schedule online
Awesome
Referral Reward Program
Critter Caretakers was formed in 2012, and has grown from strength to strength through existing clients rebooking and those clients referring us to their friends, family and work colleagues. We now have a referral scheme in place in which you can earn up to $50 for every new client you send to us.
Ask for more information when you have someone to refer to us.
It’s our way of saying thank you.
For Your Peace of Mind All Our Sitters Are Subject to the Following:
Subject to a Rigorous Recruitment Process
Although we have an ongoing recruitment process, we do not add sitters to our team lightly. They have to be animal lovers, experienced in a professional animal-related job for a number of years, have an amazing can-do attitude and also be genuinely nice, caring people.
Having recruited a number of sitters in to the team now, experience shows that we need to sift at least 75 resumes to find a candidate to interview. Then only one in five are selected after interview.
Be wary of businesses who cannot quote you figures like ours. Our standards are high as we know you want to trust us to put trustworthy sitters in to your home to look after your pets whilst you are away. We take that responsibility very seriously and we are proud that we have an exceptional team of sitters who carry our award winning reputation on their shoulders in every home they go in to.
“When Only the Best is Good Enough”
A THOROUGH CRIMINAL BACKGROUND CHECK
We carry out a National Criminal Background Check and Sex Offender Check showing felonies, misdemeanors, sex offenses and more at the state and county level. We also obtain results from OFAC, OIG, and terrorist watch-lists.
We use SentryLink to process these checks who, since 2001, have been leaders in provided background checks and employment screening for companies and consumers around the country.
Hold a Comprehensive Insurance Policy
Includes commercial general liability coverage:
- $1,000,000 per occurrence, up to $2,000,000 annually for bodily injury, property damage, personal injury, advertising injury, products, and completed operations
- $100,000 annually for damage to premises rented to you
- $15,000 per occurrence, up to $30,000 annually for pets lost, stolen, injured, or killed in your care
- $1,000 per occurrence, up to $5,000 annually for vet expenses regardless of negligence
- $2,000 annually for lost keys and re-keying of customers homes
- $5,000 annually for medical expenses
Critter Caretakers use Pet Sitters Associates who offer membership benefits that include pet business insurance administered by RPS Eau Claire and underwritten by an AM Best rated: A (Excellent) Insurance Company.
Covered with an Employee Theft Bond
Ideally, our sitters always perform ethically and with serious integrity. However, there may be one who breaks company trust, act unethically and steals from one of our clients
Each sitter pays for their own Employee Theft Bond as a condition of their contract with us. Should we put a sitter in your home who steals from you, we can use this bond to instantly replace the item(s) up to a value of $5000.
Clients feel more comfortable using us as we guarantee to protect their money and property during their visit.
We use Tokio Marine HCC a trusted, leading specialty insurance group with offices in the United States, the United Kingdom, Spain and Ireland, transacting business in approximately 180 countries and underwriting more than 100 classes of specialty insurance.
Call us today at 480.553.0105 to find out why we are the leading pet services provider in AZ